Billing and payment help
Questions about your bill? Before you pick up the phone, remember that most billing questions can be answered quickly and easily online.
Was your first bill higher than expected?
Keep in mind that TELUS bills one month in advance for recurring charges such as residential phone line and Internet access. Your first bill may be higher than expected because it will include prorated charges for your first days of service plus your regular monthly charges, billed one month in advance.
Understanding your bill
- Get an explanation of your bill and common charges
- Get an explanation of your bill and common charges (New version)
Paying your bill FAQ
- What are my bill payment options?
- How do I update my billing address?
- How do I verify that my bill payment, credit card payment or pre-authorized payment has been received?
- How do I set up a monthly pre-authorized payment plan (PAP) for my bill?
- How do I cancel my monthly pre-authorized payment plan?
- How do I view previous phone bills?
- How do I report a payment?
eBill FAQ
- How can I view my TELUS e.Bill?
- How do I turn my paper bill on or off?
- How can I print my e.Bill?
- How do I view past bills?
- How can I view my long distance calls on e.Bill?
- Why is the total long distance charge larger than my toll plan charges total on e.Bill?
- When I try to view my e.Bill, I get an error. Why?
- How do I update the email address for my e.Bill notification?
- I am on pre-authorized payment, but it does not say, "do not pay this bill" on e.Bill like it does on the paper bill. Why?
- I just signed up for e.Bill. Why can't I see my last 18 months of bills?
- How do I print my long distance charges? Can I sort my charges?
Billing FAQ
- Why is my first bill higher than I expected it to be?
- What is the long distance administration fee?
- Why am I being charged for 911 service when I haven't called 911?
- I subscribe to Signature Bundle. Where do I find my charges?
- Where will I find the charge for the phone I've purchased on FLEXPAY?
- I subscribe to a long distance plan, but still have other long distance charges. Why?
Service agreement FAQ
- What is a service agreement and why is it beneficial to me?
- How do I sign up for a service agreement?
- My service agreement is expiring, what do I do?
- What happens if I want to cancel my service agreement?
- When does the cancellation fee not apply?
- Will I be charged a cancellation fee for moving to a lower tier high speed product? eg High Speed to High Speed Lite
- Will I be charged for changing my term?
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